Terms of Service

Use of the Service

You may use Sagebeam only for lawful purposes and in accordance with these Terms. You are responsible for maintaining the confidentiality of your account and for all activity that occurs under it.

Sagebeam is a caregiver coordination tool designed to help families organize information and updates. Sagebeam does not provide medical, legal, or professional advice, and the Service is not a substitute for licensed care or emergency services.

User Content

You may upload notes, tasks, documents, or other content ("User Content") to Sagebeam. You retain ownership of your User Content. By submitting User Content, you grant Sagebeam a limited license to store, process, and display it as needed to provide the Service. You are responsible for ensuring that you have the rights to upload any content you submit.

Prohibited Conduct

You agree not to:

• Use the Service for unlawful, harmful, or fraudulent activities
• Attempt to gain unauthorized access to the Service
• Interfere with or disrupt the Service's operation
• Upload harmful or malicious code

SMS & Email Communications

If you opt in to SMS or email notifications, you agree to receive messages related to caregiving updates, handoff notes, digests, or account activity. Msg & data rates may apply. Reply STOP to unsubscribe at any time. Notification preferences can be adjusted in Settings.

Refunds and Cancellations

Annual Subscriptions: Annual subscriptions are billed in advance and are non-refundable. If you cancel an annual subscription, you will retain access to Plus features until the end of your current billing period. No partial refunds are provided for unused portions of annual subscriptions.

Monthly Subscriptions: Monthly subscriptions may be canceled at any time. Cancellation takes effect at the end of your current billing period. No refunds are provided for partial billing periods.

Exceptions: Refunds may be provided at our sole discretion in cases of technical errors, duplicate charges, or other exceptional circumstances. To request a refund, contact support@mysagebeam.com within 30 days of the charge.

Service Availability

We may update, modify, or discontinue parts of the Service at any time. We are not liable for interruptions, delays, or data loss associated with the Service.

Third-Party Account Access

If you sign in using a third-party authentication provider (e.g., Google), your access to Sagebeam may depend on maintaining access to that third-party account. If you lose access to your third-party account (e.g., account deletion, password reset), you may need to contact support to regain access to Sagebeam. We recommend maintaining a backup sign-in method (email/magic link) to prevent account lockout.

Disclaimers

The Service is provided "as is" without warranties of any kind. Sagebeam is not an emergency service. If you experience an emergency, contact local emergency services immediately.

Limitation of Liability

To the fullest extent permitted by law, Sagebeam is not liable for indirect, incidental, consequential, or punitive damages arising from your use of the Service.

Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify users through the Service or by email.

Contact Us

If you have questions about these Terms, contact support@mysagebeam.com.